Building Relationships for Success in Sales (vs)

  • Training Time: 2 Days, 9:00 am to 5:00 pm
  • Inclusion: Participants Manual and Certificate of Completion

No one questions that making friends is a good thing. In this one-day workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

Learning Points
  • Discover the benefits of developing a support network of connections.
  • Understand how building relationships can help you develop your business base.
  • Learn how to apply communication techniques to build your network.
  • The key elements in strong working relationships, and how to put more of these elements in working relationships.
  • Recognize key interpersonal skills and practice using them.
Course Outline

Main Title – Module 1
Getting Started

  • Introduction to the Workshop
  • Course Overview

Main Title – Module 2
Focusing on Your Customer

  • Customer Focused Selling
  • Understanding Effort vs. Results
  • Considering the Possibilities

Main Title – Module 3
What Influences People in Forming Relationships?

  • Influences at Work
  • Building Customer Connections

Main Title – Module 4
Disclosure

  • Disclosure

Main Title – Module 5
How to Win Friends and Influence People

  • About Dale Carnegie
  • Small Group Exercise

Main Title – Module 6
Communication Skills for Relationship Selling

  • Listening Exercise
  • Active Listening
  • Asking Questions

Main Title – Module 7
Non-Verbal Messages

  • What Your Non-Verbals Say

Main Title – Module 8
The Handshake

  • The Professional Handshake
  • Handy Hands

Main Title – Module 9
Small Talk

  • Small Talk

Main Title – Module 10
Networking

  • Organizing Your Network
  • Case Study

Main Title – Module 11
Personal Action Plan

  • Your Personal Action Plan
  • Recommended Reading List
You Can Expect...
  • To learn what influences people in forming relationships
  • To learn communication skills for relationship selling
You Need This If...
  • You want to understand how to “manage the mingling”
  • You want to learn small talk and networking
This Is About...
  • Focusing on your customer
  • Verbal and non-verbal communication
  • Learning and using key interpersonal skills