Business Etiquette

Training Time: 1 day 9:00 am to 5:00 pm
Inclusion: Participants Manual

Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors.

When your organization is viewed as well-mannered and considerate in dealing with others, engaging, productive, and long term business relationships are formed. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others.

This is where business etiquette comes in. This workshop will provide your people with guidelines for the practice of business etiquette across different situations.

Learning Points

Define etiquette and provide an example of how etiquette can be of value to a company or organization.
Understand the guidelines on how to make effective introductions.
Identify the 3 C’s of a good impression.
Understand how to use a business card effectively.
Identify and practice at least one way to remember names.
Identify the 3 steps in giving a handshake.
Enumerate the four levels of conversation and provide an example for each.
Understand place settings, napkin etiquette and basic table manners.
Understand the meaning of colors in dressing for success.

Course Outline

MODULE 1: Getting Started

Understanding the workshop objectives

MODULE 2: Understanding Etiquette:

Defining Etiquette
Knowing the importance of Business Etiquette

MODULE 3: Networking for Success

Creating an effective introduction
Making a great first impression
Minimizing Nervousness
Using business cards effectively

MODULE 4 Meeting and Greeting

The 3 step process
4 Levels of Conversation

MODULE 5 Dining in Style

Place settings
Using your napkin
Eating your meal
Sticky situations and possible solutions

MODULE 6 Eating Out

Ordering in a Restaurant
About Alcoholic Beverages
Paying the Bill
Tipping

MODULE 7 Business Email Etiquette

Addressing your message
Grammar and acronyms
Top 5 Technology Tips

MODULE 8 Top 5 Technology Tips

Developing an appropriate greeting
Dealing with voice mail
Cell phone do’s and don’ts

MODULE 9 The Written Letter

Thank you notes
Formal letters
Informal letters

MODULE 10 Dressing for Success

The meaning of colors
Interpreting common dress codes
Deciding what to wear

MODULE 11: International Etiquette

General rules
Important points
Preparation tips

MODULE 12 Wrapping it up

Updating your action plan

You Can Expect...

Useful tips to increase the professional stature for your company
Your people to project increased competence through confidence
Useful guides to manage unintended social gaffes.

You Need This If...

You need to increase people and team confidence for business networking
You want your company to be branded as having credible professionals

This Is About...

Understanding business etiquette guidelines
Using business etiquette to add value to you and your company
Knowing how to manage yourself in various social situations
Branding your company, by having people with a standard of business etiquette

In-House Rate

Participants: 10 – 30
Duration: 1 day
Course Fee: Level 7* , per person
Includes: Manual, Certificate of Completion

* hover over the level link to see the actual price summary