• List the steps necessary for preparing a change strategy and building support for the change
• Describe the WIFM – the individual motivators for change
• Use needed components to develop a change management and communications plans, and to list implementation strategies
• Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
• Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
• Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
• Use strategies for aligning people with a change, appealing to emotions and facts
• Describe the importance of resiliency and flexibility in the context of change, and employ strategies the change leader and individual change participant can use to foster resiliency
• Explain the importance of flexibility in the context of change, and demonstrate methods the change leader and individual change participant can use to promote flexibility

Change Management – Module 1
Getting Started

• Introduction to Change Management
• Workshop Objectives

Change Management – Module 2
Preparing for Change

• Defining Your Strategy
• Building the Team

Change Management – Module 3
Identifying the WIIFM

• What’s in it for Me?
• Building Support

Change Management – Module 4
Understanding Change

• Influences on Change
• Common Reactions to Change
• Tools to Help the Change Process

Change Management – Module 5
Leading and Managing the Change

• Preparing and Planning
• Delegating
• Keep the Lines of Communication Open
• Coping with Pushback

Change Management – Module 6
Gaining Support

• Gathering Data
• Addressing Concerns and Issues
• Evaluating and Adapting

Change Management – Module 7
Making it All Worthwhile

• Leading Status Meetings
• Celebrating Successes
• Sharing the Results and Benefits

Change Management – Module 8
Using Appreciative Inquiry

• The Four Stages
• The Purposes of Appreciative Inquiry
• Examples and Case Studies

Change Management – Module 9
Bringing People to Your Side

• A Dash of Emotion
• Plenty of Facts

Change Management – Module 10
Building Resiliency

• What is Resiliency?
• Why is it Important?
• Five Easy Steps for the Leader & the Individual

Change Management – Module 11
Building Flexibility

• What is Flexibility?
• Why is it Important?
• Five Easy Steps for the Leader & the Individual

Change Management – Module 12
Wrapping it up

• Words from the Wise

• To learn change management initiatives which is a critical skill for leadership and for workers in an organization
• To know strategy-components of Change-Management, and why change is necessary
• To understand how change is implemented and accepted

• You need to know about tools to implement changes more smoothly
• You want to understand individual motivators for change
• You want to know how to create energy and engagement around the change

• Effecting change
• Effective communications essential for building support for change
• Understanding internal and external that influence and interact on change
• Preparing through education, communication, training and support to mitigate any negative outcomes

Participants: 10 – 20
Duration: 2 days
Course Fee: Level 8* , per person
Includes: Manual, Certificate of Completion

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