Communication Strategies

Training Time: 1 day 9:00 am to 5:00 pm
Inclusion: Participants Manual and Certificate of Completion

Welcome to the Communication Strategies workshop. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them

Learning Points

Understand what communication is
Identify ways that communication can happen
Identify barriers to communication and how to overcome them
Develop their non-verbal and paraverbal communication skills
Use the STAR method to speak on the spot
Listen actively and effectively
Ask good questions
Use appreciative inquiry as a communication tool
Adeptly converse and network with others
Identify and mitigate precipitating factors
Establish common ground with others
Use “I” messages

Course Outline

Communication Strategies – Module 1
Getting Started

Pre-Assignment Review
Action Plans and Evaluations

Communication Strategies – Lesson 2
The Big Picture

What is Communication?
How Do We Communicate?
Other Factors in Communication

Communication Strategies – Lesson 3
Understanding Communication Barriers

An Overview of Communication Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place

Communication Strategies – Lesson 4
Para-verbal Communication Skills

The Power of Pitch
The Truth about Tone
The Strength of Speed

Communication Strategies – Lesson 5
Non-Verbal Communication

Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures

Communication Strategies – Lesson 6
Speaking Like a Star

S=Situation
T=Task
A=Action
R=Result

Communication Strategies – Lesson 7
Listening Skills

Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others

Communication Strategies – Lesson 8
Asking Good Questions

Open Questions
Closed Questions
Probing Questions

Communication Strategies – Lesson 9
Appreciative Inquiry

The Purpose of AI
The Four Stages
Examples and Case Studies

Communication Strategies – Lesson 10
Mastering the Art of Conversation

Level One: Discussing General Topics
Level Two: Sharing Ideas & Perspectives
Level Three: Sharing Personal Expriences
Top Networking Tips

Communication Strategies – Lesson 11
Advanced Communication Skills

Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages

Communication Strategies – Lesson 12
Wrapping it up

Words from the Wise
Action Plans

You Can Expect...

To understand the present effectiveness or lack of effectiveness of your communication.
To learn strategies to communicate and positively impact others.

You Need This If...

You want to make positive gains on work relationships
You want to manage productivity through better communication

This is About...

Understanding the different levels of communication
De-complicating communication

In-House Rate

Participants: 15 – 30
Duration: 1 day
Course Fee: Level 5* , per person
Includes: Manual, Certificate of Completion

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