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Constructive Criticism

  • Training Time: 1 day,  9:00 am to 5:00 pm
  • Inclusion: Participants Manual and Certificate of Completion

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Learning Points
  • Understand when feedback should take place
  • Learn how to prepare and plan to deliver constructive criticism
  • Determine the appropriate atmosphere in which it should take place
  • Identify the proper steps to be taken during the session
  • Know how emotions and certain actions can negatively impact the effects of the session
  • Recognize the importance of setting goals and the method used to set them
  • Uncover the best techniques for following up with the employee after the session
Course Outline

Constructive Criticism – Module 1
Getting Started

  • Introduction to Constructive Criticism
  • Workshop Objectives

Constructive Criticism – Module 2
When Should Feedback Occur?

  • Repeated Events or Behavior
  • Breaches in Company Policy
  • When Informal Feedback Has Not Worked
  • Immediately After the Occurrence

Constructive Criticism – Module 3
Preparing and Planning

  • Gather the Facts on the Issue
  • Practice Your Tone
  • Create an Action Plan
  • Keep Written Records

Constructive Criticism – Module 4
Choosing a Time and Place

  • Check the Ego at the Door
  • Criticize in Private, Praise in Public
  • It Has to Be Face to Face
  • Create a Safe Atmosphere

Constructive Criticism – Module 5
During the Session (I)

  • The Feedback Sandwich
  • Monitor Body Language
  • Check for Understanding
  • Practice Active Listening

Constructive Criticism – Module 6
During the Session (II)

  • Set Goals
  • Be Collaborative
  • Ask for a Self-Assessment
  • Always Keep Emotions in Check

Constructive Criticism – Module 7
Setting SMART Goals

  • SMART Goals
  • The Three P’s
  • Ask for Their Input
  • Be as Specific as Possible

Constructive Criticism – Module 8
Defusing Anger or Negative Emotions

  • Choose the Correct Words
  • Stay on Topic
  • Empathize
  • Try to Avoid “You Messages”

Constructive Criticism – Module 9
What Not to Do

  • Attacking or Blaming
  • Not Giving Them a Chance to Speak
  • Talking Down
  • Becoming Emotional

Constructive Criticism – Module 10
After the Session (I)

  • Set a Follow-Up Meeting
  • Make Yourself Available
  • Be Very Specific with the Instructions

Constructive Criticism – Module 11
After the Session (II)

  • Focus on the Future
  • Measuring the Results
  • Was the Action Plan Followed?
  • If Improvement is Not Seen, Then What?

Constructive Criticism – Module 12
Wrapping it up

  • Words from the Wise
You Can Expect...
  • To know how to effectively give criticism in constructive manner
  • To learn how to issue informal and formal structured feedback
  • To know how to best address and manage a situation to correct behaviour
You Need This If...
  • An employee displays repeated negative behavior or patterns
  • An employee has a habit of breaching a company policy
  • It is important to address and resolve a problem firmly
This Is About...
  • Addressing negative behaviors appropriately, professionally, and in private
  • Preventing someone’s negative behavior or action from affecting others
  • Imposing guidelines and possible consequences for misconduct in appropriate manner
In-House Rate

Participants: 10 – 30
Duration: 1 day
Course Fee: Level 8* , per person
Includes: Manual, Certificate of Completion

* hover over the level link to see the actual price summary

PRICING OF OPTIMIZED SOLUTIONS COURSES

LEVEL  1 = P 3,550.00 / Day

LEVEL  2 = P 3,950.00 / Day

LEVEL  3 = P 4,550.00 / Day

LEVEL  4 = P 4,950.00 / Day

LEVEL  5 = P 5,550.00 / Day

LEVEL  6 = P 5,950.00 / Day

LEVEL  7 = P 6,550.00 / Day

LEVEL  8 = P 6,950.00 / Day

LEVEL  9 = P 7,550.00 / Day

LEVEL 10 = P 7,950.00 / Day