Crisis Management

  • Training Time: 2 days, 9:00 am to 5:00 pm
  • Inclusion: Participants Manual and Certificate of Completion

Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This two-day course will help you ensure your organization is ready to manage any kind of crisis.

Learning Points
  • Assign people to an appropriate crisis team role
  • Conduct a crisis audit
  • Establish the means for business continuity
  • Determine how to manage incidents
  • Help teams recover from a crisis
  • Apply the crisis management process
Course Outline

Crisis Management – Module 1
Getting Started

  • Introduction to Crisis Management
  • Workshop Objectives

Crisis Management – Module 2
What is Crisis Management?

  • Defining Terms
  • The Crisis Management Team
  • Creating the Team

Crisis Management – Module 3
Training Leaders and Staff

  • Training Essentials
  • Conducting Training

Crisis Management – Module 4
Conducting the Crisis Audit

  • Why Audit?
  • Using a Risk Matrix

Crisis Management – Module 5
Getting Started

  • The Four Categories
  • Case Studies

Crisis Management – Module 6
Developing a Response Process

  • Pre-Assignment Review
  • Crisis Response Process

Crisis Management – Module 7
Consulting with Experts

  • Consulting with Experts

Crisis Management – Module 8
Incident Management Techniques

  • Case Study
  • Responding to Incidents
  • Documenting Incidents
  • Investigating Incidents

Crisis Management – Module 9
Working through the Issues

  • Model Overview
  • Phase One
  • Phase Two
  • Phase Three
  • Types of Decisions

Crisis Management – Module 10
Establishing an Emergency Operations Center

  • EOC Considerations
  • Who is in Charge?

Crisis Management – Module 11
Building Business Continuity and Recovery

  • Creating Continuity
  • Essential Crisis Plan Elements

Crisis Management – Module 12
Wallialia

  • Background
  • Exercise 1: Gas Line Explosion at Water Plant
  • Exercise 2: How are you Feeling?
  • Workshop close
You Can Expect...
  • To explore what crisis management means
  • To look at components of a crisis management team
  • To learn about the different facets of a crisis audit and using a risk matrix
You Need This If...
  • You want to learn to assess risks through risk level analysis
  • You want to learn a suggested crisis response process
  • You want to learn a problem solving process using a three-phase process model as your starting point
This Is About...
  • How to keep business running during a crisis
  • Essential elements of a crisis plan
  • Crisis recovery and moving forward