Employee Accountability (vs)
- Training Time: 1 Day, 9:00 am to 5:00 pm
- Inclusion: Participants Manual and Certificate of Completion
Organizations who promote accountability are more successful and more productive. In this one-day workshop, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others.
Learning Points
- Understand what accountability is and what events in history have shaped our view of it
- Identify the requirements for personal and corporate accountability
- Apply the cycle of accountability and the fundamental elements required to build an accountable organization
- Describe what individuals must do to become accountable
- Build skills required for accountability, including goal setting, giving and receiving feedback, and delegation
- Pinpoint ways to build ownership in your organization
- Isolate areas for further self-improvement
- Identify and mitigate precipitating factors
- Establish common ground with others
- Use “I” messages
Course Outline
Employee Accountability – Module 1
Getting Started
- Pre-Assignment Review
- Action Plans and Evaluations
Employee Accountability – Module 2
The Big Picture
- What is Communication?
- How Do We Communicate?
- Other Factors in Communication
Employee Accountability – Module 3
Understanding Communication Barriers
- An Overview of Communication Barriers
- Language Barriers
- Cultural Barriers
- Differences in Time and Place
Employee Accountability – Module 4
Para-verbal Communication Skills
- The Power of Pitch
- The Truth about Tone
- The Strength of Speed
Employee Accountability – Module 5
Non-Verbal Communication
- Understanding the Mehrabian Study
- All About Body Language
- Interpreting Gestures
Employee Accountability – Lesson 6
Speaking Like A Star
- S = Situation
- T = Task
- A = Action
- R = Result
Employee Accountability – Module 7
Listening Skills
- Seven Ways to Listen Better Today
- Understanding Active Listening
- Sending Good Signals to Others
Employee Accountability – Module 8
Asking Good Questions
- Open Questions
- Closed Questions
- Probing Questions
Employee Accountability – Module 9
Appreciative Inquiry
- The Purpose of AI
- The Four Stages
- Examples and Case Studies
Employee Accountability – Module 10
Mastering the Art of Conversation
- Level One: Discussing General Topics
- Level Two: Sharing Ideas & Perspectives
- Level Three: Sharing Personal Experiences
- Top Networking Tips
Employee Accountability – Module 11
Advanced Communication Skills
- Understanding Precipitating Factors
- Establishing Common Ground
- Using “I” Messages
Employee Accountability – Module 12
Wrapping it up
- Words from the Wise
- Action Plans
You Can Expect...
- To learn to manage expectations and to set goals for expectations
- To do delegation right
- To learn to offer feedback
You Need This If...
- You want to see people be accountable for their work and productivity
- You want to manage productivity through better communication
This Is About...
- Positioning a tool box for Managers to lead employees towards being accountable.
In-House Rate
Participants: 10 – 30
Duration: 1 day
Course Fee:
Level 4*
, per person
Includes: Manual, Certificate of Completion
* hover over the level link to see the actual price summary