Employee Accountability (vs)

  • Training Time: 1 Day,  9:00 am to 5:00 pm
  • Inclusion: Participants Manual and Certificate of Completion

Organizations who promote accountability are more successful and more productive. In this one-day workshop, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others.

Learning Points
  • Understand what accountability is and what events in history have shaped our view of it
  • Identify the requirements for personal and corporate accountability
  • Apply the cycle of accountability and the fundamental elements required to build an accountable organization
  • Describe what individuals must do to become accountable
  • Build skills required for accountability, including goal setting, giving and receiving feedback, and delegation
  • Pinpoint ways to build ownership in your organization
  • Isolate areas for further self-improvement
  • Identify and mitigate precipitating factors
  • Establish common ground with others
  • Use “I” messages
Course Outline

Employee Accountability – Module 1
Getting Started

  • Pre-Assignment Review
  • Action Plans and Evaluations

Employee Accountability – Module 2
The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication

Employee Accountability – Module 3
Understanding Communication Barriers

  • An Overview of Communication Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place

Employee Accountability – Module 4
Para-verbal Communication Skills

  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

Employee Accountability – Module 5
Non-Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures

Employee Accountability – Lesson 6
Speaking Like A Star

  • S = Situation
  • T = Task
  • A = Action
  • R = Result

Employee Accountability – Module 7
Listening Skills

  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others

Employee Accountability – Module 8
Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions

Employee Accountability – Module 9
Appreciative Inquiry

  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies

Employee Accountability – Module 10
Mastering the Art of Conversation

  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas & Perspectives
  • Level Three: Sharing Personal Experiences
  • Top Networking Tips

Employee Accountability – Module 11
Advanced Communication Skills

  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using “I” Messages

Employee Accountability – Module 12
Wrapping it up

  • Words from the Wise
  • Action Plans

 

You Can Expect...
  • To learn to manage expectations and to set goals for expectations
  • To do delegation right
  • To learn to offer feedback
You Need This If...
  • You want to see people be accountable for their work and productivity
  • You want to manage productivity through better communication
This Is About...
  • Positioning a tool box for Managers to lead employees towards being accountable.