Generation Gaps

  • Training Time: 1 Day,  9:00 am to 5:00 pm
  • Inclusion: Participants Manual and Certificate of Completion

The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

This workshop will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.

Learning Points
  • History behind generation gaps
  • What are traditionalists
  • What are baby boomers
  • What are Generation Xers
  • What are Generation Yers
  • Differences between each type of generation
  • Finding common ground among the generations
  • Conflict management
  • Leveraging the benefits of generation gaps at work
Course Outline

Generation Gaps – Module 1
Getting Started

  • Introduction to the Workshop
  • Workshop Objectives

Generation Gaps – Module 2
History

  • What Generations Exist in the Workplace
  • What Defines a Generation
  • What this Means in our Workplace

Generation Gaps – Module 3
Traditionalists

  • Their Background
  • Their Characters
  • Their Working Style

Generation Gaps – Module 4
Baby Boomers

  • Their Background
  • Their Characters
  • Their Working Style

Generation Gaps – Module 5
Generation X

  • Their Background
  • Their Characters
  • Their Working Style

Generation Gaps – Module 6
Generation Y

  • Their Background
  • Their Characters
  • Their Working Style

Generation Gaps – Module 7
Differentiations Between

  • Background
  • Attitude
  • Working Style
  • Life Experience

Generation Gaps – Module 8
Finding Common Ground

  • Adopting a Communication Style
  • Creating an Affinity Group
  • Sharing Knowledge

Generation Gaps – Module 9
Conflict Management (I)

  • Younger Bosses Managing Older Workers
  • Avoid Turnovers with a Retention Plan
  • Breaking Down the Stereotypes

Generation Gaps – Module 10
Conflict Management (II)

  • Embrace the Hot Zone
  • Treat Each Other as a Peer
  • Create a Succession Plan

Generation Gaps – Module 11
The Power of 4

  • Benefits of Generation Gaps
  • How to Learn from Each Other
  • Embracing the Unfamiliar

Generation Gaps – Module 12
Wrapping it up

  • Words from the Wise
You Can Expect...
  • Generation Gap strategies to use
  • To move past challenges of different generations and move towards workplace supportiveness
  • To understand the uniqueness and value of each generation
You Need This If...
  • You have multi generations bringing their own style, values, and attitudes, and you want to see a cohesion to company values and goals
  • You want employee-to-employee perspective to be a healthy interaction
  • You want to bridge communication gaps
This Is About...
  • Understanding the differences between generations, and using it proactively
  • Cultivating an environment that respects each generation’s perspective and way of life
  • Being observant and knowledgeable of the various traits associated with each generation