Generation Gaps

Training Time: 1 Day, 9:00 am to 5:00 pm
Inclusion: Participants Manual and Certificate of Completion

The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

This workshop will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.

Learning Points

History behind generation gaps
What are traditionalists
What are baby boomers
What are Generation Xers
What are Generation Yers
Differences between each type of generation
Finding common ground among the generations
Conflict management
Leveraging the benefits of generation gaps at work

Course Outline

Generation Gaps – Module 1
Getting Started

Introduction to the Workshop
Workshop Objectives

Generation Gaps – Module 2
History

What Generations Exist in the Workplace
What Defines a Generation
What this Means in our Workplace

Generation Gaps – Module 3
Traditionalists

Their Background
Their Characters
Their Working Style

Generation Gaps – Module 4
Baby Boomers

Their Background
Their Characters
Their Working Style

Generation Gaps – Module 5
Generation X

Their Background
Their Characters
Their Working Style

Generation Gaps – Module 6
Generation Y

Their Background
Their Characters
Their Working Style

Generation Gaps – Module 7
Differentiations Between

Background
Attitude
Working Style
Life Experience

Generation Gaps – Module 8
Finding Common Ground

Adopting a Communication Style
Creating an Affinity Group
Sharing Knowledge

Generation Gaps – Module 9
Conflict Management (I)

Younger Bosses Managing Older Workers
Avoid Turnovers with a Retention Plan
Breaking Down the Stereotypes

Generation Gaps – Module 10
Conflict Management (II)

Embrace the Hot Zone
Treat Each Other as a Peer
Create a Succession Plan

Generation Gaps – Module 11
The Power of 4

Benefits of Generation Gaps
How to Learn from Each Other
Embracing the Unfamiliar

Generation Gaps – Module 12
Wrapping it up

Words from the Wise

You Can Expect...

Generation Gap strategies to use
To move past challenges of different generations and move towards workplace supportiveness
To understand the uniqueness and value of each generation

You Need This If...

You have multi generations bringing their own style, values, and attitudes, and you want to see a cohesion to company values and goals
You want employee-to-employee perspective to be a healthy interaction
You want to bridge communication gaps

This Is About...

Understanding the differences between generations, and using it proactively
Cultivating an environment that respects each generation’s perspective and way of life
Being observant and knowledgeable of the various traits associated with each generation

In-House Rate

Participants: 20 – 40
Duration: 1 day
Course Fee: Level 4* , per person
Includes: Manual, Certificate of Completion

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