• Understand the difference between hearing and listening
• Know some ways to improve the verbal skills of asking questions and communicating with power.
• Understand what non-verbal communication is and how it can enhance interpersonal relationships.
• Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
• Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
• Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
• Understand how the use of facts and emotions can help bring people to your side.
• Identify ways of sharing one’s opinions constructively.
• Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
• Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive.

Interpersonal Skills – Module 1
Getting Started

• Introduction to Interpersonal Skills
• Workshop Objectives

Interpersonal Skills – Module 2
Verbal Communication Skills

• Listening vs Hearing
• Asking Questions
• Communicating with Power

Interpersonal Skills – Module 3
Non-Verbal Communications Skills

• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It

Interpersonal Skills – Module 4
Making Small Talk & Moving Beyond

• Starting a Conversation
• The Four Levels of Conversation

Interpersonal Skills – Module 5
Moving the Conversation Along

• Asking for Examples
• Using Repetition
• Using Summary Questions
• Asking for Clarity and Completeness

Interpersonal Skills – Module 6
Remembering Names

• Creating a Powerful Introduction
• Using Mnemonics
• Uh-Oh…I’ve Forgotten Your Name

Interpersonal Skills – Module 7
Influencing Skills

• Seeing the Other Side
• Building a Bridge
• Giving In Without Giving Up

Interpersonal Skills – Module 8
Bringing People to Your Side

• A Dash of Emotion
• Plenty of Facts
• Bringing it All Together

Interpersonal Skills – Module 9
Sharing Your Opinion

• Using I-Messages
• Disagreeing Constructively
• Building Consensus

Interpersonal Skills – Module 10
Negotiation Basics

• Preparation
• Opening
• Bargaining
• Closing

Interpersonal Skills – Module 11
Making an Impact

• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive

Interpersonal Skills – Module 12
Wrapping it up

• Words from the Wise

• To learn how to communicate in a manner that strengthens essential relationships
• To positively influence thoughts and behaviors of those we interact with
• To understand why listening is important, and to be motivated to listen

• You need powerful tips to make you a good communicator and listener
• You want to learn communication that builds rapport
• You want to understand and use the different levels of conversations

• Using all areas of communicating in genuine yet targeted usefulness
• Branding yourself through your communication
• Being both professional and genuine as seen through how you communicate

Participants: 15 – 30
Duration: 1 day
Course Fee: Level 5* , per person
Includes: Manual, Certificate of Completion

* hover over the level link to see the actual price summary