Supervising Others

  • Training Time: 2 Days, 9:00 am to 5:00 pm
  • Inclusion: Participants Manual and Certificate of Completion

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

The Supervising Others workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Learning Points
  • Define requirements for particular tasks
  • Set expectations for your staff
  • Set SMART goals for yourself
  • Help your staff set SMART goals
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Manage your time more efficiently
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path
Course Outline

Supervising Others – Module 1
Getting Started

  • Introduction to Supervising Others
  • Workshop Objectives

Supervising Others – Module 2
Setting Expectations

  • Defining the Requirements
  • Identifying Opportunities: Improvement/Growth
  • Setting Verbal Expectations
  • Putting Expectations in Writing

Supervising Others – Module 3
Setting Goals

  • Understanding Cascading Goals
  • The SMART Way
  • The Three P’s
  • Helping Others Set Goals

Supervising Others – Module 4
Assigning Work

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach

Supervising Others – Module 5
Degrees of Delegation

  • Level 1: Complete Supervision
  • Level 2: Partial Supervision
  • Level 3: Complete Independence

Supervising Others – Module 6
Implementing Delegation

  • Deciding to Delegate
  • To Whom Should You Delegate
  • Providing Instructions
  • Monitoring the Results
  • Troubleshooting Delegation

Supervising Others – Module 7
Providing Feedback

  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Informal Feedback
  • Formal Feedback

Supervising Others – Module 8
Managing Your Time

  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Simplify Your Workday with Routines and Rituals

Supervising Others – Module 9
Resoling Conflict

  • Using a Conflict Resolution Process
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team

Supervising Others – Module 10
Tips for Special Situations: What to Do…

  • If You’ve Been Promoted Within the Team
  • If You’re Leading a Brand New Team
  • If You’re Taking on an Established Team

Supervising Others – Module 11
Closing

  • Ask the Right Questions of the Right People
  • Go to Gemba
  • Keep Learning

Supervising Others – Module 12
Wrapping it up

  • Words from the Wise
You Can Expect...
  • Know-how to supervise others
  • To learn to connecting with others from the framework of a supervisor
You Need This If...
  • You want to be efficient in the job of supervising others
  • Managing people and outputs without restrictiveness
This Is About...
  • Supervising others on top of your own work
  • Maintaining respectful discipline
  • Efficient supervising, delegating, time management and setting goals and expectations