Workplace Diversity

  • Training Time: 1 day, 9:00 am to 5:00 pm
  • Inclusion: Participants Manual and Certificate of Completion

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home.

What is Diversity? Diversity is the inclusion of a wide variety of people of different races or cultures in a group or organization. It is vital that every employer and employee has an understanding of the concepts diversity.

Learning Points
  • Explain the definition, terms and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.
Course Outline

Workplace Diversity – Module 1
Getting Started

  • Introduction to Diversity in the Workplace
  • Workshop Objectives

Workplace Diversity – Module 2
Understanding Diversity

  • Related Terms and Concepts
  • A Brief History
  • A Legal Overview

Workplace Diversity – Module 3
Understanding Stereotypes

  • Stereotypes vs. Biases
  • Identifying Your Baggage
  • Understanding what this Means

Workplace Diversity – Module 4
Breaking Down Barriers

  • Changing Your Personal Approach
  • Encouraging Workplace Changes
  • Encouraging Social Changes

Workplace Diversity – Module 5
Verbal Communication Skills

  • Listening and Hearing; They Aren’t the Same
  • Asking Questions
  • Communicating with Power

Workplace Diversity – Module 6
Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Workplace Diversity – Module 7
Being Proactive

  • Encouraging Diversity in the Workplace
  • Preventing Discrimination
  • Ways to Discourage Discrimination

Workplace Diversity – Module 8
Coping with Discrimination

  • Identifying if You have Been Discriminated
  • Methods of Reprisal
  • Choosing a Course of Action

Workplace Diversity – Module 9
Diversity Complaints-As a Person

  • What to do if You’re Involved in a Complaint
  • Understanding Your Role
  • Creating a Support System

Workplace Diversity – Module 10
Diversity Complaints-As a Manager

  • Recording the Complaint
  • Identifying Appropriate Actions
  • Choosing a Path

Workplace Diversity – Module 11
Diversity Complaints-as an Organization

  • Receiving a Complaint
  • Choosing a Response
  • Learning from the Complaint

Workplace Diversity – Module 12
Wrapping it up

  • Words from the Wise
You Can Expect...
  • To know some US laws regarding diversity, and see yourself from that starting point
  • To understand, to quote Jimmy Carter, that “we have become not a melting pot, but a beautiful mosaic….”
  • To gain information to enhance your own awareness and understanding of discrimination
You Need This If...
  • You see the need to change stereotypes and break down barriers
  • You need to question sweeping generalizations, and understand your own baggage
  • You would like to use factual information vs. thought-based information
This Is About...
  • Treating colleagues with respect and dignity, regardless of color or race
  • To understand stereotypes and how they play into biases
  • Dealing with feelings, circumstances or beliefs that get in the way of respecting diversity
  • Making your workplace one that respects diversity
In-House Rate

Participants: 15 – 40
Duration: 1 day
Course Fee: P3,550.00 per person
Includes: Manual, Certificate of Completion