Workplace Violence

  • Training Time: 1 day, 9:00 am to 5:00 pm
  • Inclusion: Participants Manual and Certificate of Completion

Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees.

Allowing workplace harassment to continue will cause legal problems while destroying company morale. Many people are uncertain about what constitutes harassment, and they are confused when their actions are pointed out as demeaning. Legally, harassment is any word, gesture, or action that offends people or makes them feel uncomfortable or intimidated. You never know how sensitive people are, so never say or do anything if you are not sure how it will be received.

Learning Points
  • Define workplace violence.
  • Understand bullies and how to avoid hiring them.
  • Create a risk assessment and understand how to handle violence.
  • Recognize social and business responsibility.
  • Develop relevant policies and procedures
Course Outline

Workplace Violence – Module 1
Getting Started

  • Introduction to Workplace Violence
  • Workshop Objectives

Workplace Violence – Module 2
What is Workplace Harassment?

  • How to Identify
  • Costs to Your Business
  • Psychological Aspects

Workplace Violence – Module 3
Identifying the Bully

  • Abusive Workplace Behaviors
  • Bullying and Personality Disorders
  • Narcissism
  • Reporting

Workplace Violence – Module 4
How to Handle Workplace Violence

  • Types of Behavior
  • Target the Behavior, Not the Person
  • Implement an Action Plan

Workplace Violence – Module 5
Risk Assessment (I)

  • Understanding Anger and Aggression
  • Defusing & De-escalating Strategies
  • Communication Skills
  • Tactical Options

Workplace Violence – Module 6
Risk Assessment (II)

  • Identifying the Hazard
  • Assessing the Risk
  • Controlling the Risk
  • Evaluating & Review

Workplace Violence – Module 7
Being the Victim

  • What is Not Considered Bullying
  • Steps to Take

Workplace Violence – Module 8
Checklist for Employers

  • 4-Step Process
  • Addressing All Employees
  • Code of Ethics
  • Policy and Procedures

Workplace Violence – Module 9
Goal Setting

  • Identifying a Bully in the Interview Process
  • Warning Signs
  • Case Study

Workplace Violence – Module 10
Investigation Process

  • Advising Your Supervisor
  • Lodging the Complaint
  • Initial Response
  • The Investigation / The Findings
  • Review and Closure

Workplace Violence – Module 11
Developing a Workplace Harassment Policy

  • Scope and Philosophy
  • Principles
  • Intent
  • Options
  • Informal Complaint Process

Workplace Violence – Module 12
Wrapping it up

  • Words from the Wise
  • Lessons Learned
You Can Expect...
  • To better and be clear on what is Workplace Harassment
  • To understand its cost to workplace morale, and its legal implications to your organization
  • To understand the types of harassments that can occur, and equate it to costs in your business
You Need This If...
  • You want everyone in your organization to be guided by clear policies on bullying, harassment and workplace violence
  • You want a formal way to deal with an abusive workplace behaviors, should it ever happen
  • You want to ensure a culture of respect is developed in your company
This Is About...
  • Understanding the psychological effects of harassment on everyone in the workplace
  • Eliminating workplace stress caused by harassment by taking preventive action steps
  • Increasing workplace productivity by positioning a healthy and respectful work culture